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Funeral Program Production and Rush Reopen Policy

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Families who wish to reopen or prevent a closed request must do so in writing by email within one (1) hour of receiving notice of closure. Verbal or text notifications will not be accepted.

  • A non‑refundable Rush Fee of $125 must be paid in full prior to reopening or additional designing.

  • This fee covers expedited processing, administrative handling, and interruption of scheduled press operations.

  • All Rush Reopen requests are subject to production capacity and require management approval.

  • Orders not reopened within the specified one‑hour window will remain closed without exception.

3. Accuracy and Proof Approval
Clients are solely responsible for reviewing and approving all proofs prior to production. Written approval via email constitutes final authorization to proceed.
The company shall bear no responsibility for typographical errors, omissions, or content inaccuracies once proof approval has been granted.
The client further acknowledges and expressly agrees that rush or time‑compressed production may result in minor layout shifts, color variations, or design discrepancies inherent to expedited press operations. Such variances are recognized as commercially reasonable and do not, under any circumstance, constitute a production error, deficiency, or valid basis for refund, reprint, or claim of damages.

4. Delivery and Pickup
The company will make every reasonable effort to complete production and fulfill delivery within confirmed timelines. However:

  • The company assumes no responsibility for delivery delays, courier disruptions, weather interference, or any unforeseen circumstances once materials have left its facility.

  • For in‑person pickups, the client or funeral director must confirm pickup location and time in advance. The company is not liable for missed pickups or delayed retrieval once the order has been released for collection.

5. Limitation of Liability
The company provides design and printing services with definitive timelines and enforces strict adherence to all production schedules. By requesting a Rush Reopen, the client acknowledges, accepts, and agrees to the following:

  • The company shall not be liable under any circumstances for any losses, delays, disruptions, or emotional distress, whether arising directly or indirectly from production, printing, or delivery.

  • This includes, without limitation, any event beyond the company’s reasonable control — including but not limited to late or missed services, errors or omissions by the family, color discrepancies, courier delays, weather‑related issues, or technical failures.

  • The client waives all rights to claims, damages, or compensation exceeding the amount paid for the Rush Reopen fee and agrees that the company’s determination regarding any remedy or accommodation, if offered, shall be final and binding.

6. Acceptance of Terms
By submitting materials, providing written proof approval, or requesting a Rush Reopen via email, the client acknowledges full understanding, acceptance, and compliance with these terms and conditions.

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Terms and Conditions

A non-refundable deposit is required prior to the commencement of any design or artwork services. This deposit secures the client’s order and authorizes the start of the creative process.

Upon completion of the design proof, the client will have the opportunity to review and approve all materials. Full payment is required immediately following proof approval and must be received prior to any printing or production. No printing, production, or delivery will occur until payment in full has been verified.

All deposits and payments confirm the client’s acceptance of these Terms and Conditions. Additional revisions or changes requested after proof approval may result in additional charges and extended processing time.

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